How to control staff access to communications

What it's for

By default, sending announcements is an admin task. If you want a staff member — say a program lead or a level coordinator — to send announcements too, you grant them communication access. You can give them full access or limit them to only the levels, programs, or groups they're responsible for, so a coach can message their own students but not the whole school.

Where to find it

Go to Communications → Staff Access.

Step-by-step

1. Go to Communications → Staff Access.
2. Click Add Staff Access (or open an existing entry to edit it).
3. Select the staff member you want to grant access to (the list shows each person's role and branch).
4. Choose how much they can reach:
   • All Parents/Students — tick this box to let them send to anyone in the academy.
   • Limited access — instead, under Groups, pick the specific Academic Levels, Tags, or Programs they're allowed to message.

1. Click Add Access. That staff member can now send announcements within the scope you set.

Tips & limits

• Owner, Admin, and Academic Head roles already have access to all groups by default — you only need to add entries here for other staff who need access.
• Limited access means that when the staff member sends an announcement, their recipient options only include people within their assigned levels, tags, or programs.
• Removing a staff member's access stops them from sending new announcements; it doesn't delete announcements they already sent.
• This controls who can send and who they can reach — it's separate from choosing recipients on an individual message (see *How to choose who receives an announcement*).

Related articles

• How to send an announcement
• How to choose who receives an announcement