Communications

How your academy reaches families and staff — send announcements to the right people, save reusable message templates, control which staff can send, and manage the automated emails your system sends on its own (invoices, invitations, reminders and more).

There are two sides to communications:

• Broadcasts — messages *you* choose to send from the Communications area (announcements and templates).
• Automated notifications — the emails your academy sends *automatically* in response to events, managed in Settings.

Articles in this section

1. Understanding communications — Broadcasts vs automated emails, and who can send.
2. How to send an announcement — Compose and send a message to families or staff.
3. How to choose who receives an announcement — Whole school, a level, a program, specific people, or staff.
4. How to create message templates — Save reusable messages to send again.
5. How to control staff access to communications — Let staff send, and limit who they can reach.

Coming soon

• How to set up automated notifications — Turn the automatic emails (invoices, invitations, reminders) on or off.
• How to customize an email template — Change the wording of an automated email.

Suggested next steps (covered in other sections)

• What families see when you message them *(Family Portal)*
• Setting up your academy branding on emails *(Getting Started)*